Privacy Policy

Our Commitment to Privacy

At CanCare, Inc.we are committed to protecting the privacy of our website visitors, cancerpatients who we support (“Clients”), emotional support volunteers (“Volunteers”),and other individuals who interact with us. This Privacy Policy outlines how we collect, use, and protect the information collected through our website (https://www.cancare.org/), applications, services, tools and features (collectively, the “Services”) to enable our mission of ensuring anyone facing cancer has a survivor by their side. To the extent we collect health data from you, please also review our Consumer Health Data Privacy Policy, which supplements this Privacy Policy.

See privacy information for financial and in-kind donors

Information Collection and Use

INFORMATION YOU PROVIDE TO US:

We may collect personal information when you voluntarily provide it to us through forms, registration processes, or other features of our Services, including when you 1) request support, 2) sign up for our newsletter, 3) sign up as a volunteer, and 4) provide prayer requests. We use this information to set up your account, communicate with you, respond to your inquiries, and provide the Services. We may also use this information to enhance the safety and security of our Services, comply with applicable legal obligations, and protect our rights and the rights of our Clients and Volunteers. Certain of this information is required in order to use our Services, while other information is voluntary. Information that you directly submit through our Services includes:

  • Contact information, such as name, email address, phone number, and mailing address.
  • Account information, such as username and password.
  • Characteristics and biographical details, such as relationship to care receiver, date of birth, gender, ethnicity, sexual orientation, marital status, number and ages of children, occupation, religious affiliation and/or faith practice used to match you with the appropriate volunteer or client.
  • Health information, such as cancer type and subtype, diagnosis date and current stage, treating physician and hospital, cancer history, and treatment history.
  • Preferences and motivations, such as matching preferences, topics you are comfortable discussing, and reason for becoming a Volunteer.
  • Any additional information you choose to provide us, such as additional information you include in your profile, information you provide to us via communications, information you share in our online communities, and prayer requests. Note that any information you submit to any public area of the Services will be considered “public” and will be accessible by anyone who has access to that area of the Services.
INFORMATION collected automatically:

We may also collect information automatically when you visit our website using cookies, web beacons, and similar tracking technologies to enhance your browsing experience. This may include your IP address, browser type, device information, operating system, and browsing preferences. We use this information to analyze trends, administer the website, remember your preferences, improve user experience, and gather demographic information for statistical purposes. Most browsers accept cookies automatically, but you may be able to control the way in which your devices permit the use of cookies. You have the option to disable cookies through your browser settings, although doing so may limit certain functionalities of the website.

INFORMATION collected from other sources:

Finally, we may obtain information about you from outside sources, including information that we collect directly from third parties and information from third parties that you choose to share with us. For example, if your healthcare provider refers you to us, we may receive certain information about you as part of that referral, including the categories of information described above. However, we only use this information to invite you to sign-up for our Services.

Information Sharing and Disclosure

We may disclose your information for legitimate purposes subject to this Privacy Policy, including in the following circumstances.

third-party service providers:

We may engage trusted third-party service providers to assist us in operating and delivering our Services, including for mentoring platform development and management, cloud storage, security, customer relationship management, and web analytics. These service providers have access to the information necessary to perform their functions but are prohibited from using it for any other purpose. We may also disclose your personal information to certain professional advisors as necessary, such as auditors, law firms, or accounting firms.

OTHER CLIENTS OR VOLUNTEERS:

When you sign up for the Services as a Client or a Volunteer, certain of your information will be visible to other Clients and/or Volunteers. For example, Clients are able to see certain details about potential Volunteer matches (such as first name, city, and cancer type), and once a Client is matched to a Volunteer, the matched Client and Volunteer can see additional information from each other’s profiles. Your information may also be visible to other Clients and Volunteers if you choose to participate in and share information through our online communities.

LEGAL COMPLIANCE: 

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights, investigate fraud, or ensure the safety of our users, Clients, or Volunteers.

Data Security

We implement certain security measures designed to protect the personal information we collect and maintain. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. By using our website and our Services, you acknowledge and accept the risks associated with transmitting personal information online.

Links to Third-Party Websites

Our Services contains links to third-party websites and services, such as our Volunteer Portal. These third-party websites have their own privacy policies and practices, which are beyond our control. We encourage you to review the privacy policies of those websites before providing any personal information.

Children's Privacy

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate steps to delete such information.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website, and we will update the “Effective Date” at the bottom of this Privacy Policy. If we make material changes to how we use or disclose information we collect, we will use reasonable efforts to notify you (such as by emailing you at the last email address you provided us). We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: 
CanCare, Inc.
Address: 9575 Katy Freeway, Suite 428
Houston, Texas 77024

Email: info@cancare.org
Phone: (713) 461-0028

By using our Services, you acknowledge that you have read, understood, and agreed to the terms and practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

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Effective Date: October 23, 2024